It’s
definitely hard to support something that a person can’t easily grasp. And the
same goes for online shopping. Some say that online shopping isn’t as huge here
in the Philippines as compared to other developing countries because it’s a
method that is far from what is traditional or familiar. That may be true. But
the odds of Filipino non-compliance to e-commerce websites because of their
lack of knowledge on how to go about the process required in online shopping
are still high.
I
made an experiment the other day just to see how different my understanding is
with regards to shopping online from my mom’s point of view. I logged in Lazada Philippines and purchased a
lavender-colored hoodie and finished in less than 15 minutes including the span
of time I took to search for my item. When it was time for my mom to do the
same, she took twice as long as I did. But as bad as that may sound, it
actually made things a lot clearer for me.
First
of all, my mom is in no way skilled in using a computer. She may see me
spending my entire day in front of my laptop but that doesn’t immediately
correlate to her understanding it by ways of looking. But what my mom has that
other first timers don’t have is patience. My mom graduated with a degree in
Industrial Engineering and with her course comes pride. She browsed the website
on her own and was able to figure it out with no help from me. That goes to
show how possible it is to learn without a tutorial as long as all the
requirements needed to understand a particular topic is accessible.
Lazada
Philippines laid out all the important methods and information a newbie needs
to acquire on the face of the page. Since Lazada is an all-around store that
consists of more than 20,000 products, the purchasing method becomes a lot more
complex compared to how a single order is completed. But no matter how
difficult it may seem, proper information is all you need to get by. And the
information posted on both the top and bottom parts of the website are
sufficient enough to educate just about anyone, old or young. And that helped
my mom figure out the rest. You see, sometimes the flaw is not in the program
but the person manipulating it. How do some online companies expect to receive
orders if the location of the order form is impossible to find?
Purchasing
from the net is not rocket science. But it does require a great amount of
willingness to learn if one aims to fully adapt this type of lifestyle that is
very uncommon to many. As long as a website is fully understandable and is
user-friendly, then the rest is up to the customer. Don’t think that because
online shopping can only be accessed through a smart phone or a laptop that someone
as old as 50 can never get it to work to their advantage without external
factors helping them do so.
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