Can't make up your mind? Are you having a hard time deciding
on what you want because of last minute apprehensions? Surprisingly, some
online stores have made adjustments for consumers like yourself. Lazada hasa
RETURN POLICY that gives customers a chance to return their item provided the
reasons are valud for up to fourteen (14) days. That gives you a chance to
observe your item for a chance of return. Customers can send their products via
LBC or 2GO and track the progress of the shipment using the track number that
will be provided by your choice of shipment company. Damaged items first and
foremost become priority. Items in bad condition prior to the delivery is a valid
ground for return. There are instances when items delivered specifically
clothes don't fit. This is a very common inconvenience for online orders and is
therefore given appropriate action through the return service. Items that are
defective, incorrect or have missing parts can also be used as valid grounds
for concern. Items that are identified under the defective category can only be
carried by Lazada within fourteen (14) days. If the two weeks lapsed starting
from the delivery date and the item still has not been addressed to Lazada, the
customer must then relay their concern to the item manufacturer for further
assistance as it is no longer the responsibility of the website. For instances
that the items delivered do not correspond to the information published as
specification of the said item, the customer can also use this as a reason to
have their item replaced or refunded. Personal reasons are also acceptable
believe it or not. If the customer feels like they no longer want the item they
received, they can address this concern and still be eligible for a
refund.
Some conditions that are not acceptable include personal
items like underwear, earrings, skin care products etc. Items that specically
promote unsanitation if returned after being used. Products that have stricter
requirements when being returned are media items, shoes and apparel. These
items must be returned without being opened to be eligible for a refund or
replacement. Customers can choose to either get a full refund in a form
depending on the method of payment they used or a replacement. Each form of
payment have its respective number of business days for processing. Items paid
via gift vouchers take only a day for processing after it has been evaluated.
Cash on Delivery and Credit Card payments however take longer. Three (3) to
Fifteen (15) business days respectively are observed after evaluation process
is completed before is completely processed for the actual refund.
A lot of online companies today are more forgiving because
of the wider number of audiences they have to learn to accommodate. Customers
who have more concerns should therefore check out the services online stores
offer because you would be surprised just how flexible they can get these days.
Lazada excels in customer service making it the most common online stopover of
many Filipino online consumers today.
No comments:
Post a Comment