Lazada
has made itself user-friendlier that it already is with better payment methods,
return policies, delivery fees and more. After being declared as the Best
Online Shopping Mall for 2013 by the Golden Globe Annual Awards, Lazada stepped
it up even more by improving its services and product offers. More products are
now regularly being sold at discounted rates and more service centers have
become available all over the Philippines.
If
there’s one inevitable concern for Filipinos with regards to online shopping,
it’s that there is limited access and information to affirm of the quality of
the product they are ordering. To make it a factor that customers no longer
have to feel concerned about, the best online shopping mall created its Return
Policy. It’s a policy that entertains concerns regarding products that
customers wish to be replaced. Due to customer’s lack of control on the unit of
product they receive, they are given the right to ask for a full refund or
exchange with no additional charge. The full refund comes in a form of a
voucher that the customer can make use of to purchase something else that
catches their eye. The exchange calls for a replacement of the same product.
A
customer may either drop by the product subject to replacement or refund at the
company’s Makati branch or get it shipped back to the warehouse via LBC or 2GO.
This would require the customer to pay for the shipment first but the moment
the item is proven to be faulty caused by external factors besides the
customer’s negligence, the initial payment cashed out will be returned in full.
But the return policy is not limited to poor quality or performing products
only. Customers who have a sudden change in mind are still eligible for the
14-day return policy as long as the condition of the product when it was
delivered as well as its parts remains intact.
Lazada Philippines has a seal of
approval from Payment Card Industry Data Security
Standard (PCI DSS), a security company that assesses the level of security
online websites can provide to its customers. Lazada was successfully able to
pass the Self Assessment Questionnaire (SAQ) and Payment Card Industry Data
Security Standard Security Scan confirming its safety for customer use. This
has been a very essential feature on the website that has helped many of its
loyal customers feel immediately comfortable about making an online
transaction. Considering the volume of e-commerce websites available today,
these forms of confirmation help in elevating its status.
A
German company called Rocket Internet owns the popular online mall. Rocket
Internet has more than 100 successful ventures making it a veteran in the
e-commerce field of industry. Other counterparts of Lazada are located in
Vietnam, Indonesia, Malaysia and Thailand. Each one is popular in its own right
because of its respective specialties with regards to the market assigned to
it. Its investors include J.P. Morgan Asset Management, Summit Partners,
Kinnevik etc. The German-owned online shopping mall also currently owns the
online e-commerce website, Zalora, which focuses more on fashion apparel.
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