Monday, April 29, 2013

Lazada eliminates customer bias by offering outstanding services

There’s not a lot of websites you can fully entrust your funds to. First of all, people hardly take time to look for legitimate websites because of how time consuming it can be. Imagine narrowing down a million search results to one. It’s just too much effort and frankly, unnecessary. Good online sites are spoon fed to you on a regular basis. Anywhere you go there are websites of different kinds are advertised and marketed through different social mediums. 

                A good example of this is Lazada, an online shopping website that offers a wide array of products. And if I’m not able to stretch it enough, I mean wide. They have merchandises for both male and female, children to adults. Their promos are changed on a regular basis making every visit something to look forward to each time. But what makes this website in particular such a good deal is the fact that they offer security services. By security services, I mean promos or orders that are inclusive of rights that protect the buyers’ transactions. 

                They have Lazada Promise which eliminates customer bias. A customer can easily track the progress of his or her order by accessing it through his or her order number. The company promises to give its customers priority on first come first serve basis. If the company fails to do so and dispatch the order on the specific given time, the customers are then automatically entitled to a certain amount of gift voucher that they can use for their following transaction. The items must only successfully undergo necessary screening to help the company determine whether the item was really damaged even before being delivered. This is to protect both party’s interests.

                The customers are also given access to the service hotline available daily even on holidays. Customers can state their concerns, questions or violent reactions to the agent on call. Their issues will then be dealt with faster making it less hassle on both parties. In addition to this, they have a 7-day return policy which entitles customers to a complete refund (gift certificate) if ever the item that was delivered was falsely advertised or damaged before the customer even got the chance to fully make use of the item. Unlike other companies that do not take responsibility for their badly made products, Lazada ensures its customers that all of their concerns are given its rightful attention. Customers are given additional warranty from the manufacturer of their order up to 2 years. It’s not so often that you get all this perks in just one purchase. Most of the time, you have to pay additional fees to be able to avail of such.

                Clearly some websites make it a point to make their business credible and reliable in all aspects. Some websites take advantage of the innocence of first time buyers. This makes it a little harder for online buyers to decipher which websites are trustworthy from those that are not. Lazada Online Shop makes it undoubtedly evident to have excellent service that gives customers better peace of mind.
               

1 comment:

  1. This is a good biz trait. Others won't feel left out

    ReplyDelete