Lazada: A Breakthrough in Local E-Commerce

Lazada Philippines made a breakthrough in Philippine e-commerce with the establishment of the Philippines' online shopping mall. Before Lazada Philippines' entry into the local e-commerce scene, there were only few small online stores that sold specialized items they carried. If one has to purchase different items online, he has to go to several online web sites and make several individual purchases. That translated to paying several shipping charges, making online shopping more expensive than going to a physical mall.

Customer benefits

Online shopping at Lazada Philippines has become a viable alternative to physical mall shopping because the site carries a wide array of products that is easily comparable with what can be found in an actual shopping mall. The convenience is demonstrated in the fact that instead of going around the mall to visit several stores and browse their products, the online shopper has just to click or tap one category and he will see the display of the different products available.

Actual shopping in the different stores of a mall will involve making payment at each store the shopper has visited. Shopping at Lazada Philippines requires only one payment - at checkout. You browse products in the different categories and you just accumulate them in your shopping cart. You just make one payment at the end of your shopping spree. The products that you purchased will be delivered at your doorstep.

Most online stores require a minimum purchase before they deliver your purchases free of shipping charges.  This online shopping site offers free delivery available with no minimum purchase requirement. 

The site also offers different payment options, all intended to make online shopping convenient, fast, and secure. The universal use of credit card is the top payment option. The site accepts both Visa and MasterCard, both international issue and local bank-issued, for their transactions. For people who do not have credit cards, or those who simply do not want to use credit cards for internet transactions because of some fears of revealing online credit card information, they can opt for the Cash on Delivery option. They make payments only upon receipt, and after checking that everything is in order, of the purchased items. The third payment option is the DragonPay where customers make their purchase online and they make payments over the counter in many accredited institutions such as banks, SM, LBC, and 7-Eleven stores.

Top-notch customer service

The site has adopted the very convenient and customer-beneficial 7-Day Return policy. This policy allows online customers to return the product they purchased if they realized that they do not like it after all. The only caveat is that they have to shoulder the shipping charges for returning the product. If the product is to be returned because of damages or defects, the site will be shipping a replacement product and a reimbursement of the shipping cost that the customer paid for when he returned the product.

On top of this, the site has a very satisfaction-oriented customer service department that will help shoppers with whatever problems or questions they have.

Lazada Philippines has not only made a breakthrough in the Philippines' e-commerce. It has also revolutionized the concept of online shopping.

for more related post:

http://www.philstar.com/entertainment/2013/03/17/920617/e-shopping-lazada-phl
http://www.pinayrn.com/2012/08/lazada-philippines-review.html
http://www.tempo.com.ph/2013/03/lazada-promise-offers-quicker-online-shopping-experience/