Lazada: A Breakthrough in Local E-Commerce

Lazada Philippines made a breakthrough in Philippine e-commerce with the establishment of the Philippines' online shopping mall. Before Lazada Philippines' entry into the local e-commerce scene, there were only few small online stores that sold specialized items they carried. If one has to purchase different items online, he has to go to several online web sites and make several individual purchases. That translated to paying several shipping charges, making online shopping more expensive than going to a physical mall.

Customer benefits

Online shopping at Lazada Philippines has become a viable alternative to physical mall shopping because the site carries a wide array of products that is easily comparable with what can be found in an actual shopping mall. The convenience is demonstrated in the fact that instead of going around the mall to visit several stores and browse their products, the online shopper has just to click or tap one category and he will see the display of the different products available.

Actual shopping in the different stores of a mall will involve making payment at each store the shopper has visited. Shopping at Lazada Philippines requires only one payment - at checkout. You browse products in the different categories and you just accumulate them in your shopping cart. You just make one payment at the end of your shopping spree. The products that you purchased will be delivered at your doorstep.

Most online stores require a minimum purchase before they deliver your purchases free of shipping charges.  This online shopping site offers free delivery available with no minimum purchase requirement. 

The site also offers different payment options, all intended to make online shopping convenient, fast, and secure. The universal use of credit card is the top payment option. The site accepts both Visa and MasterCard, both international issue and local bank-issued, for their transactions. For people who do not have credit cards, or those who simply do not want to use credit cards for internet transactions because of some fears of revealing online credit card information, they can opt for the Cash on Delivery option. They make payments only upon receipt, and after checking that everything is in order, of the purchased items. The third payment option is the DragonPay where customers make their purchase online and they make payments over the counter in many accredited institutions such as banks, SM, LBC, and 7-Eleven stores.

Top-notch customer service

The site has adopted the very convenient and customer-beneficial 7-Day Return policy. This policy allows online customers to return the product they purchased if they realized that they do not like it after all. The only caveat is that they have to shoulder the shipping charges for returning the product. If the product is to be returned because of damages or defects, the site will be shipping a replacement product and a reimbursement of the shipping cost that the customer paid for when he returned the product.

On top of this, the site has a very satisfaction-oriented customer service department that will help shoppers with whatever problems or questions they have.

Lazada Philippines has not only made a breakthrough in the Philippines' e-commerce. It has also revolutionized the concept of online shopping.

for more related post:

http://www.philstar.com/entertainment/2013/03/17/920617/e-shopping-lazada-phl
http://www.pinayrn.com/2012/08/lazada-philippines-review.html
http://www.tempo.com.ph/2013/03/lazada-promise-offers-quicker-online-shopping-experience/
 

 

LazadaPH Review: Ensuring Customer Satisfaction

Shopping online is a popular practice nowadays. No wonder a lot of online shopping sites are coming into business left and right. But the fact is, not all of them can give you the high quality of service that you are looking for. With that, I must admit that I am very picky with the sites I stay loyal to. One of which is Lazada– the Philippines’ online shopping mall.

 

Personally, I have not encountered any problem with the service of this company. But in my research, I have read about the experience of some clients who had issues. Nonetheless, the good news is that at the end of the day, the complaints were fully resolved and the clients were happy.

Wrong delivery

One of the complaints I read about is wrong item delivery. That means that the client ordered an item from the site but upon delivery, learned that the wrong product has been shipped. This is actually an issue that is not exclusive to the company. In fact, this is an inherent problem with online shopping itself.

Though I have not experienced this, I know for a fact that there are really instances when wrong items are delivered. This can be considered as a form of human error especially when there are bulk orders or during peak season. For me, this can be forgivable to a certain extent.

But then again, it would be very wrong if the incident happens often. That means the site does not have proper quality control checks in place, and they do not have high regard for customer welfare.

In the case of Lazada Philippines, it is very rare that I encounter this complaint. So I consider this one of those few unfortunate accidents. Plus, the best thing for me is the fact that the company did everything it could to correct it.

Complaint resolution

Based from the post, the issue was immediately addressed. Once the client relayed his dilemma, the customer service representatives from the company made sure that they were on top of the matter. They assured him that they will get the correct item in the soonest possible time. More than that, they gave him updates every time he needed the latter.

The client was also able to avail of the company returns policy.

Safety net for customers

 

This is what I am talking about. In cases like wrong deliveries or some other complaints, clients like us should have a fallback. In the case of Lazada Philippines, they have a comprehensive returns policy.

As the complainant experienced, the return shipping of the wrong item was shouldered by the company. The same is true for the delivery charge for the new item. And for the inconvenience caused by the incident, the company willingly gave an additional freebie to the customer.

This just goes to show that the site accepts that it is not perfect—because not one site is. But at the same time, it places safety nets for clients like us to make sure that we get the quality of service that we deserve.

for more related post:
http://www.kurizutin.com/2013/01/lazada-philippines-fastest-growing-e.html
http://www.iamthecoffeechic.com/2013/01/worry-free-shopping-at-lazada.html
http://hoshilandia.com/2013/01/5-advantages-of-online-shopping/