LazadaPH Review: Ensuring Customer Satisfaction

Shopping online is a popular practice nowadays. No wonder a lot of online shopping sites are coming into business left and right. But the fact is, not all of them can give you the high quality of service that you are looking for. With that, I must admit that I am very picky with the sites I stay loyal to. One of which is Lazada– the Philippines’ online shopping mall.

 

Personally, I have not encountered any problem with the service of this company. But in my research, I have read about the experience of some clients who had issues. Nonetheless, the good news is that at the end of the day, the complaints were fully resolved and the clients were happy.

Wrong delivery

One of the complaints I read about is wrong item delivery. That means that the client ordered an item from the site but upon delivery, learned that the wrong product has been shipped. This is actually an issue that is not exclusive to the company. In fact, this is an inherent problem with online shopping itself.

Though I have not experienced this, I know for a fact that there are really instances when wrong items are delivered. This can be considered as a form of human error especially when there are bulk orders or during peak season. For me, this can be forgivable to a certain extent.

But then again, it would be very wrong if the incident happens often. That means the site does not have proper quality control checks in place, and they do not have high regard for customer welfare.

In the case of Lazada Philippines, it is very rare that I encounter this complaint. So I consider this one of those few unfortunate accidents. Plus, the best thing for me is the fact that the company did everything it could to correct it.

Complaint resolution

Based from the post, the issue was immediately addressed. Once the client relayed his dilemma, the customer service representatives from the company made sure that they were on top of the matter. They assured him that they will get the correct item in the soonest possible time. More than that, they gave him updates every time he needed the latter.

The client was also able to avail of the company returns policy.

Safety net for customers

 

This is what I am talking about. In cases like wrong deliveries or some other complaints, clients like us should have a fallback. In the case of Lazada Philippines, they have a comprehensive returns policy.

As the complainant experienced, the return shipping of the wrong item was shouldered by the company. The same is true for the delivery charge for the new item. And for the inconvenience caused by the incident, the company willingly gave an additional freebie to the customer.

This just goes to show that the site accepts that it is not perfect—because not one site is. But at the same time, it places safety nets for clients like us to make sure that we get the quality of service that we deserve.

for more related post:
http://www.kurizutin.com/2013/01/lazada-philippines-fastest-growing-e.html
http://www.iamthecoffeechic.com/2013/01/worry-free-shopping-at-lazada.html
http://hoshilandia.com/2013/01/5-advantages-of-online-shopping/

Lazada is simply amazing- A Review

Great deals, fun online shopping experience, secured transactions, ridiculously huge discounts that you won’t find anywhere else. That is the Lazada Philippines  that I come to know. As an avid online shopper, true blue die hard internet user and a self-anointed Netizen I am very nit-picky (picky would be an understatement) in terms of picking out an online shopping company that I would want to shop with. I just don’t get immediately excited over a new online shopping website and burn my way through it with some indiscriminate shopping spree. What I do is that I do my research first on the company that I am trying to shop in. Anyway, information nowadays is so easy to come by. Information is literally or almost literally at the tip of our fingers. It is amazing that with just a click of a mouse button, some typing here and there, the information you want about a certain online shopping company is just going to pop up in-front of you at a drop of a hat. That is just so wonderful. So what is Lazada Philippines? Well Lazada is involved in the business of online shopping or online retailing. Lazada started out in 2012 with the idea of it to become the Amazon of Southeast Asia. You might think how can it be possible for Lazada to become the Amazon.com of Southeast Asia? The answer to that is website cloning. Website cloning is basically the act of replicating (I do not want to use copying because of automatic negative connotations of that word) an e-commerce website’s proven business model and bringing it somewhere else where the original website has no prior or has very little influence or market share. This practice is not just restricted to online shopping or e-commerce websites, in fact it is widely accepted in other industries as well. The technical term for this cloning practice is business or start-up incubation and the company that does it is called guess what, a business incubator company. Business incubators are companies that provide backing to start-ups and other entrepreneurial companies by utilizing an arsenal of business services and other resources to put the budding business up to speed, lessen the risks involved in starting a business and maximize profitability and success. Lazada Philippines is a start-up e-commerce company created by the online venture builder Rocket-Internet, a company that does exactly what I described earlier which is business incubation. Rocket-Internet has more than a decade of venture building on its glossy resume (I used resume as an allusion to a person with a proven professional track record) and boasts of both quality and quantity in terms of the results it produced. I was serious when I said they got both quality and quantity, you simply just need to look at these statistics: Within a span of a decade, they have put up over 100 market leading companies with presence in over 40 countries, 25 offices around the world and 15,000 workers in its roster. That is why it’s no wonder Lazada is making such huge waves in the local shopping industry. The rocket that powers it is Rocket-Internet. 

Lazada Philippines Review: Building blocks to progress

 

I don’t think there’s anything wrong with buying from abroad. But I just don’t see the reason behind it when the same product you shipped all the way from the States to the Philippines can be bought from a local seller anyway. If Filipinos’ way of thinking remains the same and they still see as international service better than our own, then our local entrepreneurs or businessmen will never have the chance to prove their worth and help build our economy.

                One of the things I find terribly disturbing and alarming is the number of people who take selling sites for granted. Some make their very own shopping site out of sheer boredom and add up to the increasing number of useless online stores. I really like shopping online and if there’s one thing I hate about searching randomly on Google specific items I want to buy, it’s going through sites that serve no purpose. Time is very essential which is why online shopping was created in the first place. The convenience it brings definitely outshines other manners of selling not because it’s virtual but because it’s actually effective for a lot of people especially those sinking deep in workloads.

                Lazada Philippines is one of the shopping sites I know about that actually take pride on their manner of selling. They have outstanding number of buyers and impeccable selections of products that people from all walks of life will have an interest in. They have services that give customers a reason to keep coming back. Their delivery fees vary depending on certain conditions like amount and location for shipment. But all are within reason. E-commerce is giving shopping malls and outlet stores a run for their money. The industry of buying and selling online gives a whole new meaning to start of the millennium. If before, people were restricted to buy in selected stores only, now avid shoppers of all ages have the option to get what they want with half the trouble. Lazada is an international company that specifically carries brands that Filipinos are familiar with. No brands you can’t pronounce. Just brands you have actually heard of which is great considering it’s rare to find a website fitting to Philippine culture or preferences. If you can’t find it in you to give your support to local businesses, then you better not be one of those complaining about the inability of our country’s economy to better.

                It’s great that there are international websites creating locally centered websites but if sites like Lazada can make an impact despite being completely remote from what we’re used to, why would Filipinos raised and bored in the Philippines feel that they don’t have it in them to make an impact as well? I can go on and on about how huge the possibilities are for success online having so many fields to explore. But if Filipinos don’t see the potential in online selling and buying, everything else that foreign countries see in our country will be diminished.



 

Up to 48% discount on portable power banks only in Lazada

Recently, Lazada Philippines launched a promotion called “keep charged and carry on” or I think it might have been also called “never run out of battery with mobile power banks”. What is a mobile power bank anyway and why is it making waves right now? You might ask. The rapid progress of technology and the continuous increase of people who wants to be connected online have spurred a massive introduction of new digital products such as iPads, tablet PCs, android/smart phones, cameras, camcorders, gaming consoles, DVD, MP3, MP4, GPS and other gizmos. 

These gadgets need batteries for them to be portable and mobile and as we all know most of the batteries that come pre-built as an accessory when you purchase the gadget will not hold up to most users on the go power requirements. Have you ever been in a situation wherein you are in a hurry to go someplace else like you are late for a meeting or a date and you looked at your tablet or mobile phone only to find out a red battery icon on your tablet screen notifying you that the gadget is about to shutdown anytime soon and you have to plug it in to a wall socket. Sounds familiar right? And it is definitely a bummer. That was why some very brilliant and enterprising individuals came up with the power bank.

A power bank is like a portable battery where you can hook your portable devices up and charge on the go. It is compact, lightweight and is about the size of an average mobile phone. You just have to plug it in to your home wall outlet to pack in all the power that you need to bring with you and off you go. It is very convenient to use and can charge USB port powered devices such as mobile phones, GPS, media players, cameras and tablet PCs. It is a very important innovation since a lot of batteries on the market right now especially those that are installed on the power hungry devices such as tablet PCs and GPS can only hold as much power. Sure thing you can plug in anytime on any available wall socket that you could find in establishments like restaurants, coffee shops, malls and the like but think of the trouble that you have to go through in looking for one especially when you are traveling. I am definitely going to get myself a unit or two of these portable power banks to get rid of the anxiety of running out of power on a busy day. I will definitely get mine from Lazada Philippines since they are currently running a promotion on these power banks. Like what I have said earlier, it is called the keep charged and carry on, never run out of battery with mobile power banks promotion up to 48% off. Yes you heard that right they are running discounts of up to 48% on these cool stuff to keep your gadgets running wherever you are.  

for more related post:

http://www.lakadpilipinas.com/2013/02/travel-essentials-gifts-for-your-travel.html

http://www.balintataw.org/2013/02/lazada-philippines-shopping-is-just.html

http://www.thefanboyseo.com/2013/02/lazada-sets-completely-new-trend-for.html

Lazada Philippines’ excellent shipment service and more- A Review

Do you hate having to wait for personnel to assist you because the whole store is filled with last minute holiday shoppers? Do you wish you could just finish everything on your errand list without having to compete with a thousand more upset mothers like yourself? Well, I have put up with that for far too long which is why I was extremely ecstatic when I heard about Lazada Philippines. It’s nothing fancy or super out of the ordinary but it does get the work done. It looks simple but in reality, it has made millions of lives a lot easier in the span of less than two years it has been published online. Its concept is basic. It sells products of different kinds making the choices a lot broader than those sites with specialties. You get the satisfaction of having all you need in one underrated online shopping site.

Free delivery services are ultimately the reason why I always resolve to shopping online. It makes shopping a whole lot easier because regardless of how many or little in number my order/s is/are, I can be assured that it will get to me in good condition especially with the shipments being performed by LBC who I have had the privilege of using before. I don’t have a car and I’m too cheap to ride a cab all the way home so getting free delivery service definitely benefits me a lot more than others.

One of the things that probably swayed people into checking out Lazada Philippines is their never-ending banner promotions online making it impossible for a regular online user to miss it. But what ultimately makes the customers stay is the kind of service it can offer and provide all at the same time. Quality products carried out by quality customer service and more. One thing I like most about this online shopping website is the multiple methods of payments they have made available on their site. There are a wide range of Filipino shoppers today and each one of them prefers a specific payment method over another. Since the internet can be a little tricky sometimes, it’s essential for a customer to have the utmost confidence in the way they pay.  And having a lot of options increases the chances of a random site passerby to consider buying from a site. Imagine encountering a website that only accepts payments via credit card and you don’t have any. This automatically makes it impossible for you to perform any means of transaction with the website unless of course you borrow from someone else. 

Lazada makes shopping a great experience because on top of all this, the orders are delivered straight to the buyer’s house sometimes with or without delivery fees. Think about how easier it is to get something you like you see over the internet and not have to just reserve it online then drive to the store to claim it. Now, you can just wait comfortably in your houses and wait until a delivery man ships your order. It’s really amazing what the internet is capable of doing for us now compared to before.

                

For more Related Post:

http://so-stellar.org/2013/01/lazada-ph/

http://normannorman.com/2013/01/29/online-shopping-best-deals-lazada/

http://jerminix.com/2013/01/great-deals-and-services-offered-by-lazada-cash-on-delivery/